Welcome to the AURSKI FAQ page. Here you'll find answers to the most commonly asked questions about our products, ordering process, shipping, payments, returns, and more.
1. What is AURSKI?
AURSKI is an Indian premium saree retailer offering thoughtfully curated collections of Khadi Cotton, Mulmul Cotton, Linen, and Handblock Printed sarees. Our collection is designed for modern women who appreciate elegance, comfort, breathable fabrics, and timeless style.
2. Where is AURSKI located?
Our business is based in Chandigarh, India, and we currently deliver across India.
3. Do you deliver all over India?
Yes. We offer FREE shipping across India for all serviceable PIN codes.
4. Is shipping free?
Yes. We provide Free Shipping on all orders across India with no hidden shipping charges.
5. What payment methods do you accept?
We accept:
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Cash on Delivery (COD)
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Wallets
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Other secure online payment methods available during checkout
6. Why do COD orders require verification?
To prevent fraudulent or fake orders and ensure smooth deliveries, all Cash on Delivery orders are verified through a phone call or WhatsApp message before dispatch.
7. How soon will my order be shipped?
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Online prepaid orders: Usually dispatched within 24 hours, excluding Sundays and Government holidays.
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Cash on Delivery orders: Dispatched after successful verification.
8. How long does delivery take?
Estimated delivery timelines are:
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Prepaid Orders: 3–5 business days
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Cash on Delivery Orders: 5–7 business days
Delivery times may vary depending on your location and courier operations.
9. Which courier partners do you use?
We work with trusted logistics providers, including:
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Blue Dart
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Delhivery
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DTDC
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XpressBees
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Ekart
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Amazon Shipping
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Shadowfax
Our shipments are managed through Shiprocket to ensure reliable nationwide delivery.
10. How can I track my order?
Once your order is dispatched, you'll receive tracking details via the contact information provided during checkout. You can use those details to monitor your shipment.
11. Can I cancel my order?
Yes, within the following time limits:
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Prepaid Orders: Within 3 hours of placing the order.
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COD Orders: Within 24 hours of placing the order or during the verification process, whichever is earlier.
Orders cannot be cancelled once they have been shipped.
12. Can I change my order after placing it?
You may request changes within the applicable cancellation window. Once your order has been processed or shipped, modifications may no longer be possible.
13. Do you accept returns?
We do not accept returns for reasons such as change of mind, personal preference, or ordering by mistake.
Returns are accepted only if:
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You receive the wrong product, or
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The product is damaged during transit.
14. Do you offer exchanges?
Yes. Exchanges are available for:
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Wrong product delivered
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Damaged product
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Genuine size or fit-related issues (where applicable)
All exchange requests are subject to our policy and product inspection.
15. Is an unboxing video required?
Yes. An uninterrupted unboxing video recorded from the moment you open the sealed package is mandatory for all return and exchange requests. This helps us verify claims quickly and fairly.
16. When will I receive my refund?
For approved returns, refunds are generally processed within 7–15 business days after the returned product reaches our warehouse, passes quality inspection, and is approved. Refunds are issued to the original payment method wherever applicable.
17. Will the saree look exactly like the pictures?
We make every effort to display our products accurately. However, slight variations in colour may occur due to differences in screen settings, lighting, or photography. Minor variations in handcrafted fabrics or prints are a natural characteristic of artisan-made products and add to their uniqueness.
18. Are your sarees good for office wear?
Absolutely. Our collections are specially curated for modern working women, combining breathable fabrics, elegant designs, and all-day comfort. They are ideal for office wear, professional settings, daily use, festive occasions, and casual gatherings.
19. How do I care for my saree?
Care instructions may vary depending on the fabric. We recommend following the care label provided with your saree. Proper care helps preserve the fabric, colour, and overall appearance for years to come.
20. What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery and share:
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Your order number
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An uninterrupted unboxing video
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Clear photographs of the issue (if requested)
Our team will review your request and guide you through the next steps.
21. How can I contact AURSKI?
We're always happy to help.
Email: aurski.elite@gmail.com
WhatsApp: +91 8283903369
Business Address: Chandigarh, India
22. Can your policies change?
Yes. We may update our policies from time to time to reflect changes in our business, operations, or applicable laws. The latest versions will always be available on our website, and we encourage customers to review them periodically before making a purchase.