Refund policy

Refund, Return & Exchange Policy

1. Our Return Policy

As our products undergo strict quality checks before shipment, we do not accept returns for reasons such as:

  • Change of mind

  • Change in personal preference

  • Colour expectations due to screen/device variations

  • Ordering by mistake

  • Delay caused by courier partners beyond our control

  • Any reason other than those specifically mentioned in this policy

Returns are accepted only in the following cases:

  • Wrong product delivered

  • Product received in a damaged condition

2. Return Eligibility

To be eligible for a return:

  • The request must be made within 48 hours of delivery.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The product must not show any signs of use, alteration, or damage after delivery.

Failure to meet these conditions may result in rejection of the return request.

3. Mandatory Unboxing Video

To protect both our customers and our business from fraudulent claims, an uninterrupted unboxing video is mandatory for all return and exchange requests.

The video must:

  • Begin before opening the sealed package.

  • Clearly show the shipping label.

  • Record the entire unboxing process without pauses, edits, or cuts.

  • Clearly display the product received.

Requests submitted without a valid unboxing video may not be approved.

4. Exchange Policy

We offer exchanges in the following situations:

  • Wrong product delivered

  • Product received in a damaged condition

  • Genuine size or fit-related issues (where applicable)

Exchange requests must be submitted within 48 hours of delivery.

Products approved for exchange must be returned in their original condition with all tags and packaging intact.

Replacement products will be dispatched after the returned item is received and successfully passes our quality inspection.

5. Refund Policy

Refunds are applicable only for approved return cases where a replacement or exchange cannot be provided.

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If approved:

  • The refund will be processed to the original payment method used during purchase.

  • Applicable shipping charges may be deducted from the refundable amount.

  • Refunds are generally processed within 7–15 business days after successful inspection.

The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

6. Cash on Delivery (COD) Refunds

For Cash on Delivery orders, approved refunds will be processed through bank transfer or another mutually agreed payment method after collecting the necessary account details from the customer.

7. Non-Returnable Items

The following items are not eligible for return or refund unless they are damaged or incorrectly delivered:

  • Products used after delivery

  • Products without original tags or packaging

  • Products altered by the customer

  • Products damaged after delivery due to improper handling

  • Products returned without prior approval

  • Requests submitted without the mandatory unboxing video

8. Product Appearance

Our sarees are photographed carefully to represent their actual appearance. However, slight variations may occur due to:

  • Screen brightness

  • Mobile or monitor settings

  • Lighting during photography

  • Natural characteristics of handcrafted fabrics and prints

Such minor variations are not considered defects and are not valid grounds for return or refund.

9. Quality Inspection

All returned products are inspected upon arrival at our warehouse.

AURSKI reserves the right to decline a return, exchange, or refund request if the product:

  • Does not meet the eligibility criteria.

  • Shows signs of use, washing, perfume, stains, or damage after delivery.

  • Is missing original tags or packaging.

  • Fails our quality inspection.

10. Cancellation vs. Return

Order cancellations are governed by our Cancellation Policy.

Once an order has been shipped, it cannot be cancelled. Customers must follow this Refund, Return & Exchange Policy for any eligible post-delivery concerns.

11. How to Request a Return or Exchange

To request a return or exchange:

  1. Contact our support team within 48 hours of delivery.

  2. Share your order details.

  3. Provide the mandatory uninterrupted unboxing video.

  4. Share clear photographs of the issue, if requested.

  5. Wait for approval before returning the product.

Returns sent without prior authorization may not be accepted.

12. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

AURSKI

Email: aurski.elite@gmail.com

WhatsApp: +91 8283903369

Business Address: Chandigarh, India

13. Policy Updates

AURSKI reserves the right to amend, modify, or update this Refund, Return & Exchange Policy at any time without prior notice.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this policy, along with our Terms & Conditions and other applicable store policies. Nothing in this policy limits any rights available to consumers under applicable laws in India.